I have been working with the Bayley’s Property Management team (Lisa and Matthew) since 2012. I have always found their service to be highly professional, very courteous and non-intrusive to my time and that of my tenants. Payments are always made as arranged and clearly documented. Properties are well maintained with thorough inspections and my Property Manager is very proactive with remedying any issues. I would have no hesitation in recommending their service.” M Walley, Christchurch
Urgent repairs are often a hot topic as the definition often means one thing to a Tenant and another to an Owner.
The definition of urgent or emergency repairs are set out in legislation which mandates what constitutes an emergency repair and who is responsible for arranging and paying for the repair. Emergency repairs can be broadly defined as a repair that affects a Tenant’s standard of living or safety, such as a blocked toilet, dangerous electrical fault, damages caused by storm, flood or fire, the failure of essential services, and whether the issue is life threatening.
When an emergency or urgent repair is referred to your Property Manager, they make an assessment of whether the repair is urgent based upon the definition under The Act and will report it immediately for authorisation to appoint a contractor. If you have any further questions or concerns regarding urgent or non-urgent repairs, please feel free to contact one of our Property Managers directly or our office on 375 4800.
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